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CANCELATION, LATE SHOW, NO SHOW, & FEES TERMS & CONDITIONS

“Therapist” refers to Kara (Myung Jin) Purves, Owner of Kintsugi Counseling Services

“Client” “clients” “individual” “individuals” “couple” “couples” “family” and “families” refer to the paying customer(s) receiving mental health services from Kara (Myung Jin) Purves at Kintsugi Counseling Services

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Cancellation & No-Show Policy

Your appointment time is reserved specifically for you, and last-minute cancellations or missed sessions make it difficult to offer that time to another client in need. To ensure fairness and availability for all clients, I have the following policy:

  • First-Time Late Cancellation or No-Show: I understand that life can be unpredictable. If you need to cancel within 24 hours or are a no-show for an appointment for the first time, I will waive the cancellation fee as a courtesy. This allows for flexibility in the event of unexpected situations, as well as grace for adjusting to the policy.

  • Cancellations with 24+ Hours' Notice: If you cancel or reschedule your appointment at least 24 hours in advance, there is no charge. This gives me enough time to adjust my schedule and offer the slot to another client.

  • Cancellations Within 24 Hours: If you cancel less than 24 hours prior to your scheduled appointment, a $60 fee will be applied. However, if you reschedule your session within the same week, the fee will be waived. This policy provides some flexibility while also ensuring that last-minute cancellations don’t result in lost time.

  • No-Shows: If you fail to attend your appointment without providing any notice, a $120 fee will be charged. No-shows prevent other clients from using that time and significantly impact scheduling.

  • Emergency Exceptions: I understand that emergencies and unforeseen situations may arise. If you experience a true emergency, please reach out as soon as possible to discuss your circumstances. Examples of true emergencies include a sudden illness requiring emergency medical attention, a serious accident, or an immediate family crisis. These situations will be handled on a case-by-case basis.

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This policy is designed to be fair and flexible while respecting both your time and mine. Thank you for your understanding and cooperation!

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Therapist Cancellations & Rescheduling

I value your time and am committed to providing reliable and consistent care. However, in rare instances where I must cancel or reschedule an appointment, I will:

• Provide as much advance notice as possible, ideally at least 24 hours in advance.
• Offer the soonest available alternative appointment to minimize disruption to your care.
• Waive any session fees if I need to cancel within 24 hours of your appointment.
• In the event of an emergency that requires last-minute cancellation, I will do my best to notify you promptly and work with you to reschedule at a convenient time.

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TERMINATION OF SERVICES

If cancelations, late-shows, and/or no-shows become a barrier to treatment, or the client presents inappropriate behaviors, or behaviors that make the therapist feel unsafe, the therapist will address it in session(s) with the client and it may become part of the treatment plan, as appropriate. The therapist has the right to terminate services at any time if cancelations, late shows, no-shows, or inappropriate or unsafe behaviors continue to be an ongoing barrier to treatment. 

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